Returns
Return Policy
At H&R Jewelry & Loan Co. Inc., we want you to be completely satisfied with your purchase. We offer the following return policy for our items to ensure your peace of mind:
- 14-Day Return Policy: We offer a 14-day return policy on all items we sell. If within 14 days of your purchase, you are not satisfied with the item, you may return it for a full refund or exchange it for another item of equal value. A 20% restocking fee shall be applied for returned goods. Shipping costs for the item will not be refunded.
- Condition of Item: The item must be returned in its original condition, with all accompanying documentation and packaging. Any alterations or modifications made to the item after purchase will void this return policy.
- Exclusions: This return policy does not apply to items sold as-is, damaged items, or items purchased during a sale or promotion.
- Refund Processing: Refunds will be processed within 7 business days of receiving the returned item. Refunds will be issued in the same form of payment used for the original purchase.
- Transferability: This return policy is non-transferable and applies only to the original purchaser of the item.
Please contact us with any questions or concerns about our return policy for our items. We're here to help you find the perfect piece of jewelry and ensure your complete satisfaction with your purchase.
NOTE : Please DO NOT send items back to us for return after 14 days. If you do, we will hold on to your package until you pay for the shipping back