Shipping Policy
At H&R Jewelry & Loan Co. Inc., we understand the importance of shipping your items with care and security. We offer the following shipping policy to ensure your item arrives safely:
- Shipping Method: We use a reputable shipping company to ship all our items. The shipping method used will depend on the value and size of the item. We may require signature confirmation for high-value items.
- Items usually ship within 2 to 5 days of purchase.
- If you need an item by a certain date, this can be arranged. Please call any of our Customer Representatives if you wish to make this type of request.
- Shipping Cost: The cost of shipping will depend on the value and weight of the item, as well as the shipping method used. The shipping cost will be added to the purchase price of the item.
- Shipping Time: We will ship your item within 2 business days of receiving payment. The delivery time will depend on the shipping method used and the destination of the item.
- Insurance: We insure all our items for their full value during shipping. If your item is lost or damaged during shipping, we will work with the shipping company to resolve the issue.
- Returns: If you need to return a item that was shipped to you, please follow our return policy guidelines. You will be responsible for the cost of shipping the item back to us.
Note 1 : Your item will be professionally packaged and come in a lovely jewelry box.
Note 2 : All packages shipped within California State are subject to the California State Sales Tax of 9.5%.
Please contact us with any questions or concerns about our shipping policy for our items. We're here to ensure your item arrives safely and securely.
Pick Up Policy
- In order to pick up your online purchase in store, you need to contact us at info@hrpawn.co and request order pick up approval.
- Once your order is approved for pick up, you will receive an email confirmation.
- Please make sure that your items are ready for pick up by calling us 818-508-5151 or email info@hrpawn.co
- Follow the instruction in the email. Bring your Government issued Photo ID as well as credit/debit cards you used as payment method for this order. We will have to verify cardholder's identity prior giving the order.
- Once your order is picked up, you will receive a confirmation.
- Order only can be picked up by the CARDHOLDER, person who made this payment.
Return Policy
At H&R Jewelry & Loan Co. Inc., we want you to be completely satisfied with your purchase. We offer the following return policy for our items to ensure your peace of mind:
- 14-Day Return Policy: We offer a 14-day return policy on all items we sell. If within 14 days of your purchase, you are not satisfied with the item, you may return it for a full refund or exchange it for another item of equal value. A 20% restocking fee shall be applied for returned goods. Shipping costs for the item will not be refunded.
- Condition of Item: The item must be returned in its original condition, with all accompanying documentation and packaging. Any alterations or modifications made to the item after purchase will void this return policy.
- Exclusions: This return policy does not apply to items sold as-is, damaged items, or items purchased during a sale or promotion.
- Refund Processing: Refunds will be processed within 7 business days of receiving the returned item. Refunds will be issued in the same form of payment used for the original purchase.
- Transferability: This return policy is non-transferable and applies only to the original purchaser of the item.
Please contact us with any questions or concerns about our return policy for our items. We're here to help you find the perfect piece of jewelry and ensure your complete satisfaction with your purchase.
NOTE : Please DO NOT send items back to us for return after 14 days. If you do, we will hold on to your package until you pay for the shipping back
